Web 2.0 Tools in Enhancing the Best Practices of User Services in Academic Libraries: A Comparative Study of Central University Libraries in Assam State

Abstract

Applications of Web 2.0 tools are playing a significant role to enhance the best practices of library activities as well as on-line digital reference services. The tools are becoming more popular among avid users of this modern era as they are fast and effective tools for disseminating information. Use of these tools in a library will fascinate the users and disseminate information in a more attractive and agreeable medium. This paper is aimed at presenting the results of a study conducted in the central universities in Assam State on Web 2.0 applications among LIS professionals. During the survey, structured questionnaires were distributed randomly among LIS professionals and the responses were received with a rate of eighty eight percent. The comparative study revealed the respondents’ awareness and rate of knowledge about the Web 2.0 tools in the central university libraries.